Refund policy

At RAE Beautiful Skin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, here’s what you need to know about returns and refunds:

Return Window

• You have 30 days from the date of purchase to return items.

Condition of Returns

• Opened products are allowed for returns. However, the product must be in good condition and unused.

What We Offer

• We offer refunds and exchanges for eligible returns.

Return Shipping

• The customer is responsible for return shipping costs unless the item is damaged or incorrect.

How to Request a Return

• To initiate a return, please contact us via email at cs@raebeautifulskin.com. Our support team will guide you through the process.

Damaged or Incorrect Items

• If your item is damaged upon arrival, we will accept the return. However, returns for incorrect items will not be accepted unless we made an error in the order.

Refund Processing Time

Refunds are processed within 3 to 5 business days after we receive the returned item.